We have done our best to capture the most commonly asked questions about using HUE (SAM) Animation software, HUE cameras and the myCreate iPad app. If your question is not answered here, please do not hesitate to contact us and we’ll respond within 48-hours.
If the download link in your email has expired, you can access your download page directly here.
If you have purchased the full version of HUE (formerly SAM Animation), but cannot find your license key, you can do one of the following:
1) Check your SPAM folder for the order confirmation and license key email.
2) Submit your email in the form here.
3) Log into your account with your email or username and password here.
If you receive a warning message upon launching SAM/HUE that recommends you to update your video card, then you can follow the steps below to update:
1) Find out who is the manufacturer of your video card by going to Control Panel –> Display Settings –> Appearance –> Advanced. Here you should see some tabs, one of which will have the name of your video card manufacturer.
You can also download and run an executable that will identify your card type and prompt you where you can download the latest update here.
2) The video cards are usually Intel, ATI Radeon (AMD), or nVidia, and each of these manufacturers have websites where it’s easy to detect and download the right driver update — and it’s all FREE!
ATI Radeon: http://support.amd.com/us/gpudownload/Pages/index.aspx
Once you’ve downloaded and installed the appropriate driver, you should be ready to start creating!
This could mean that there is a plugin conflict on your mac with the DIVX and 3vix plugins on your computer.
1. Open Finder
2. Clicked on Macintosh HD
3. Clicked on Library
4. Clicked on Quicktime
5. Deleted files referencing DIVX & 3vix in the name
If you are having trouble activating the full version of SAM Animation, please be sure to review the checklist below. If you are still having trouble, please do not hesitate to contact us.
1) Update to the latest software, SAM Animation 1.5.8 (PC) and 1.5.4 (Mac) released in December 2013, from your downloads page by logging into your account using your email address and password here.
2) Check that your computer is connected to the internet. If it is not connected to the internet, you can generate an offline key here.
3) Check that your proxy or firewall is not blocking SAM Animation from connecting to the iCreate website to activate the license. Even if your computer is connected to the internet, the firewall or proxy in your school may be blocking the activation process. To activate, disconnect your computer from the internet, launch SAM, and enter the offline key generated as indicated in Step #2.
4) Check that both your email and license key are free of typos, and the license type matches the purchased license bundle.
Please ensure that the settings file at the following path is readable & writeable by all users:
When I start HUE (formerly SAM Animation) I get a message similar to, “this application has failed to start because the application configuration is incorrect.”
If you are using Windows XP, download and install:
If you are using Windows 7 or 8, download and install:
*In some cases you may need to install the above link for Windows XP, if you still get the error.
There are a couple of short cut keys to increase the ease of capture and playback. To quickly capture images, you can press the spacebar key. If you have not yet taken a picture in a project, click on the capture preview screen for the camera to focus with the mouse, and then click the space bar.
To quickly play back, click the enter key.
How do I uninstall HUE (formerly SAM) and remove all associated license information from my computer?
For PC users, uninstall the program through control panel. Then, remove licensing details, by locating the path for AppData(normally C:\ProgramData) and following the folder path “icreatetoeducate/(sam/hue)animation/(sam/hue)animation.config” to delete.
For Mac users, move the program from Application to the Trash. Then, remove licensing details by locating the path “/Users/Shared/(HUE/SAM) Animation/(sam/hue)animation.config” to delete.
There is no functional or aesthetic differences between the SAM Animation and HUE Animation software. SAM Animation is the original name, yet since the spin-out and acquisition of iCreate by UK-based HUE, all branding is now under the HUE name.
The software remains the same, the SAM logo is simply replaced with the HUE logo.
You license key for SAM Animation will work with HUE. To update to the latest version of our software, log into your account: https://icreatetoeducate.com/my-account/ Under the “downloads” tab on the right hand side you will see the latest software download for PC and Mac available.
Getting Started as a School or Parent
Currently the MSI does not support license deployment and the best way to approach license distribution to all computers on your network is via a config file located in the folder where the application is installed. Once HUE/SAM Animation is installed, there is a *animation-app.config.example file located in the programs installation folder. You can fill out the fields in this file following the directions in the file. Once you have made all of your edits you can save the file as “samanimation-app.config” or “hueanimation-app.config” if you are using HUE Animation. Please reference examples below. Should you need further assistance please drop us a line at firstname.lastname@example.org.
Note this capability is only available in v1.5.3 and greater
Typical Configuration File
%current_user% = Replaces with currently logged in user.
<?xml version="1.0" ?> <ApplicationConfig> <License> <key>0g760b72-0d4g41ec-cd99b83e-cf90a149-533f4843</key> <!-- required (Single, 5pack, 10pack, School, Offline)--> <license_type>Single</license_type> <email>email@example.com</email> <!-- required (Path to a folder to save application settings) --> <save_path>C:\\ProgramData\samanimation</save_path> <offline_key>289ab89eb0e0a02390</offline_key> </License> <!-- If you have a generic path for each user you can place it here and SAM will auto replace %current_user% with the currently logged in user (path must exist)--> <workspaces> <workspace user="%current_user%">C:\Users\%current_user%\SAMWSpace</workspace> </workspaces> </ApplicationConfig>
Conditional Configuration File
%current_user% = Replaces with currently logged in user.
%default% = Replaces with “My Documents” folder of currently logged in user. Note that if %default% is used the folder “SAMWorkspace” is appended to the path and auto created if it doesn’t exist.
<?xml version="1.0" ?> <ApplicationConfig> <License> <key>0g760b72-0d4g41ec-cd99b83e-cf90a149-533f4843</key> <!-- required (Single, 5pack, 10pack, School, Offline)--> <license_type>Single</license_type> <email>firstname.lastname@example.org</email> <!-- required (Path to a folder to save application settings) --> <save_path>C:\\ProgramData\samanimation</save_path> <offline_key>289ab89eb0e0a02390</offline_key> </License> <!-- If you want to check if a path exists and use a path based on redirection rules you can use the syntax below.--> <!-- SAM will check if the path exists for the "try" attribute and if valid it will use the value in between--> <workspaces> <ifpathexist user="%current_user%" try="C:\Users\%current_user%\Documents\samwspace">%default%</ifpathexist> </workspaces> </ApplicationConfig>
Note this capability is only available in v1.5.3 and greater
<?xml version="1.0" encoding="UTF-8"?> <!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd"> <plist version="1.0"> <dict> <key>OFFLINE_KEY</key> <string>289ab89eb0e0a02390</string> <key>LICENSE_EMAIL</key> <string>email@example.com</string> <key>LICENSE_KEY</key> <string>aaaaaaa-bbbbbb-ccccccc-dddddd-eeeeee<</string> <key>LICENSE_TYPE</key> <string>single</string> </dict> </plist>
*You can generate your license key here.
To create a new project, double click the HUE/SAM Animation icon on the desktop or find it in the “Programs” or “Applications” section of your computer. When the program starts, it will give you two options: Create a New Project or Open a Saved Project.
Click the Create New Project icon.
A “save as” screen should appear to name the project.
Click the “Create Project” icon, and begin creating your animation!
We sell and ship to any school or parent outside the United States. Our ship rates for CDs and webcams follow the flat rate international USPS rates. There are no restrictions, however, as a heads-up some countries charge a 20% VAT tax, so please be aware of your country’s policies prior to ordering.
If you are in the UK, please visit our partners website: http://www.hueanimation.com/
Requirements for HUE, SAM and myCreate
If you are running the HUE (formerly SAM Animation) software, you can use the webcam built into your computer or a separate external webcam that plugs into a USB port. We suggest the HUE HD camera with the software: http://icreatetoeducate.com/shop/hue-usb-camera-2/
If you are wanting to use myCreate on the iPad, the camera built into the iPad 2 or 3 can be used – no external USB webcam required!
We recommend webcams for the HUE/SAM software that are driverless, but please do not hesitate to contact us if you need recommendations on camera types.
HUE (formerly SAM Animation) runs on Mac OSX 10.5 and above, and Windows XP, 7, and 8. We unfortunately cannot support Mac OSX 10.4, Windows Vista, or Linux.
HUE (formerly SAM Animation) only works on a PC or Mac computer. However, we do have an iPad, iPhone and iTouch app that is based on SAM called myCreate, available for $4.99 from the app store. The app allows for volume education pricing at 50% discount for a purchase of 20 or more.
As of right now, we do not have plans to offer the app for Android tablets, Android phones, Windows tablets, or Chromebooks. However, we are looking to release a web-based version of myCreate towards the end of 2014.
The myCreate app has a similar look and feel as the HUE Animation software, without the editing capabilities. However, movies can be created with the app, exported to a movie file, and then imported into SAM Animation for final editing.
myCreate does offer options to share direct to YouTube, Facebook, and Vimeo as well.
If you have the latest Mac operating system – Maverick – there are restrictions automatically set that will allow only software registered with Apple.
In the latest release of HUE (formerly SAM Animation) for Mac (December2013), we have updated the software to include the registered certificates by Apple, so if you have Maverick, you simply need to log in to your iCreate account and select the Mac download file from the Downloads sidebar.
If you continue to see an error preventing install, go into Settings on your computer and make sure that the option for allowing applications from BOTH the app store and as approved by Apple is selected.
Cameras and Importing Images
HUE/SAM Animation only works with cameras without flash memory, such as digital cameras, video cameras, and flip cameras.
HUE/SAM is designed to work with webcams and some document cameras with a USB connection. These cameras are capable of real time video streaming. If you are testing a camera on your computer, make sure that your computer has the correct driver software to run the camera, although we recommend webcams without drivers.
Non web-cam digital or video cameras will not work directly with SAM. However, it is possible to take pictures with a digital camera or video with a video camera and import the picture or video. See How to import images in SAM for instructions.
To import image or video files into your SAM Animation project, go to File –> Import and select the appropriate file(s). You can import more than one at once by holding the shift key and selecting all, but we recommend only importing a few at a time so as not to overload your computer’s memory.
Note that the myCreate app currently does not have the ability to import images or video, but this is a feature we look to add in the future.
Before you import a video or image, remember to note where your cursor is on the video timeline, as the images/video will drop in to the right of the cursor.
If you import a video, the video will be a clip of images, which you can separate using the clip to image button in the edit timeline tab.
The image in the right-hand side of your screen appears blurry because of a feature called “onion-skinning”, which is a helpful way for animators to see the position of their props in the previous frame, in order to align the props appropriately prior to capturing the next frame.
The image taken previously is partially transparent on purpose to give you an opportunity to actually “see” both images.
The onion-skinning button is located just under the right-hand camera streaming window.
You can turn onion-skinning on and off and move the actual onion-skinned frame by using the appropriate arrow control buttons.
If you do not see a live image in the right hand side of your screen upon launching HUE/SAM Animation, make sure you go through the following checklist:
1) Make sure that the camera you are using is not a video camera, flip cam, or other type of camera that stores images in flash memory.
2) Make sure that the camera is plugged in via a USB port before launching SAM Animation.
3) Make sure that no other program that uses a webcam, such as Skype, is open. Only one program that streams a webcam can be used at a time.
4) Go to the Camera menu item, select Settings from the drop-down, then select Source, and you should be able to select your camera type.
Klutz Book of Animation
To register for your free animation software license visit: http://icreatetoeducate.com/about/partners/klutz/
Recording and Importing Audio
To record audio:
- There are four tabs on the top of the camera view area. Click the microphone tab (second from the left). A screen with two bars will show up. The top bar represents the sound level and the lower bar represents the current state of recording. Underneath these two bars there are two other icons: a record button and an audio import button.
- Click the record button (on the left, with a big red circle) and the recording bar will turn red. This means the software is recording sound.
- To stop recording, just press the recording button again and the recorded audio will appear on the movie automatically.
To import music, click on the Audio tab (denoted as a microphone), click on the icon with a musical note and a downward pointing arrow. Select the file you wish to import, and click the “Import Audio File” button. You can also go to File–>Import to bring an audio file into your project.
There are a couple of ways to edit your audio clip:
- To shorten the length of an existing audio clip, hover the mouse over the end of the clip.
- The cursor will change from an arrow to a line with a perpendicular arrow pointing inward – toward the audio clip.
- Click and drag to change the length of the audio.
Additionally, you can lengthen a previously shortened clip using the same procedure, only by dragging to make the clip longer. In the Manage Timeline section, there is an icon with a music note symbol, a picture, and a double-ended arrow. This Fit to Audio feature allows you with one click of the mouse adjust the frame rate of the film so that the images will last the exact length of the audio clip. In other words, the audio clip length determines how long the movie will be, and the frames will be adjusted to fit that duration.
In the free version of SAM Animation and the myCreate iPad app, you are limited to just one audio track.
However, in the full version of SAM, you can add additional tracks of audio, so a project can have narration with background music. These tracks will appear in the timeline and can be selected and adjusted for appropriate placement and length.
To increase or decrease the speed of your movie, you can adjust the frame rate, also referred to as frames per second (fps).
Below the left-hand playback window in the SAM Animation software or myCreate app, you will find a horizontal slider. You also have the option to type in the exact frame rate in the adjacent text box.
The default frame rate is set to 10fps.
Remember: the higher the frames per second, the faster your video will play!
Yes, you can add text, drawings, or other simple shapes (lines, rectangles, and circles) to your image(s). First, choose a frame on which to draw. Then click the “Edit Frame” button to the left of the playhead controls. (You can also double click on the frame you want to edit). A screen with paint toolbox menu on the left side will appear. Select the icon of your choice and begin editing your frame!
When you are finished editing, press the done button (bottom right) to return to the main screen, and your edits will appear on the previously selected frame.
**Clicking the Undo button will remove edits you’ve made, and clicking Revert will clear all edits made on that image**
Once you have finished with the edits that you wish to duplicate:
- Click on the Set button in the templates menu (while still in the edit frame function). This makes your frame the Template.
- Click on another frame, then click the Apply button below the Set button to apply your edits to another frame. Note: you can click “Apply” to as many frames as desired.
To group clips together:
- Go to the Manage Timeline tab.
- Click on the first frame you wish to group, hold down the shift key, and then click on the last frame you wish to group into the clip.
- Click the icon with the pictures and an arrow that is going toward the film strip to group your selected images together.
- To ungroup the clip back into individual frames, click on the icon below the one described above (the one with the arrow pointing at the pictures)
Saving and Sharing Videos
You can go to File–Export …
To save your project so you can go back to work on it later, go to File–>Save. If you are done with your project and want to export it as a stand-alone movie file to share, go to File–>Export.
By default, HUE/SAM saves your project in a “SAM Animation” or “HUE Animation” folder, which is located in your “Documents” folder on a Mac or “My Documents” folder on a PC.
If you lost your pictures in a HUE/SAM Animation project, you can look in the project folder under the sub-folder “Images” to see all images that you have taken.
You can then re-import these images into your old project or a new one by going to File –> Import.
In the current HUE/SAM Animation version 1.5.8, you can share your videos directly to YouTube. In the future you will have the capability to share direct to Vimeo and other commonly used video communities.
Currently to share to video communities outside of YouTube, you can first save your HUE/SAM Animation project as movie file (File –> Export) and then separately — outside of HUE/SAM — upload that movie file to the channel of your choice!
For additional editing and sharing online, we recommend our partner HapYak, that allows anyone to add commentary to a video on YouTube or Vimeo.
Currently when sharing a video via social media channels and email, iOS down samples the video to save on size when transmitting. If you would like to work with the original high definition version of the video, you will need to export the video to albums from myCreate, and then connect your iPad to your computer via USB and transfer the movie from albums onto your computer.
Earlier versions of myCreate required you to manually adjust privacy permissions issues in order to export your video.
However, we have since released an updated version that auto-prompts you to allow myCreate to access your photos. Please update to the latest version of myCreate (2.0.5 as of December 2013) by downloading from the app store.
There was a bug in myCreate full version 2.0.5 and myCreate lite version 2.0.1 that caused the export to album function to crash.
However, we have released an update that fixes this crash, so you can download the latest versions from the app store here.
If you select a workspace upon initial installation of HUE (formerly SAM Animation), but then want to change it later, you can go into the HUE menu, and under the Preferences option, click the button to reset the workspace folder.
Time-lapse is a function that allows the user to select an interval and a duration that instructs the software to take pictures automatically. For example, you can set time lapse up such that HUE/SAM will take a picture every 10 minutes for 4 hours, giving you 24 pictures. To use time-lapse:
- Click on the Time-lapse tab (the one with the clock).
- Once in the time-lapse display, you will see two sliding tabs on the timeline below the image. The blue tab (on the top) is the interval tab. You can slide it back and forth to change the amount of time between each picture. The red tab (on the bottom) is the duration tab. You can slide it back and forth to change the total length of time you want it to take pictures.
- Use the time to begin function at the bottom of the time lapse display to indicate when you want the picture taking to begin.
- Once the picture taking begins, the timer at the bottom will tell you how much time until the next picture. There is also a count of how many snaps have already been taken out of the total number of images.